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If you are not entirely satisfied with your purchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 15 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please submit items change request to customer service via [email protected].
Most returns are processed within 5 business days after we receive your package.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balances can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect when you submit the return/exchange request.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
We offer full refund if the order is canceled within 24 hours of your purchase.
You should submit an order cancellation request to our customer service via [email protected] once you decide to cancel the order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
We will NOT accept order cancellation request if the orders have been shipped.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Customers will only be charged once for shipping costs (this includes returns);No-restocking to be charged to the consumers for the return of the product.
How can enjoy free shipping policy?
Free shipping on orders over USD$39. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.
2. Shipping Method: Delivery times to vary from shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
Affect by the coronavirus epidemic, it may lead to extension of the delivery time. In some areas or countries with serious epidemic, the delivery time may be twice as much as the normal standard.
Shipping Method Delivery Time Area
Standard Shipping 12-15 days North America (USA )
15-20 days Oceanica (Australia)
10-15 days Europe (France Germany Belgium Luxembourg Netherlands)
15-20 days Europe (Sweden Portugal Italy)
5-12 days Europe (England)
7-15 days Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)
7-15 days Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)
15-25 days North America (Canada Mexico)
12-20 days South America (Columbia Chile Peru Argentina Venezuela Ecuador)
7-15 days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)
15-20 days Europe (Croatia Ukraine Georgia Spain Russia)
7-15 days Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)
5-12 days Oceanica (New Zealand)